Return Policy
Last Updated: July 25, 2025
Thank you for shopping with ivybeautyco. We want every customer to have a positive shopping experience with us.
If there is any issue with your order, please contact our customer support team before taking any other action:
To help us locate your order and respond efficiently, please include your order number and the email address used when placing your order.
Please review the terms below for information regarding returns, damaged or defective products, replacements, and refunds.
Final Sale Policy
Unless otherwise stated in this policy, purchases made through ivybeautyco are considered final sale and are not eligible for standard returns or exchanges.
An exception may be considered if:
• The product has a confirmed defect or quality-related issue;
• The item you received is different from the product you ordered.
Requests made for other reasons are not eligible for return or exchange.
Damaged, Defective, or Incorrect Products
We are committed to maintaining appropriate product quality standards.
If your order arrives damaged, defective, or contains an incorrect item, please contact our customer support team first so we can review the situation and provide an appropriate resolution.
We recommend inspecting your order promptly after delivery.
Any qualifying issue must be reported within 7 days from the date your order is delivered.
To submit a claim, please email:
Please include:
• Your order number and the email address used when placing the order;
• A detailed description of the issue;
• Clear photos or video showing the damage, defect, quality issue, or incorrect item.
Once we receive the required information, our team will review your claim.
Each eligible case is reviewed individually.
Depending on the nature and circumstances of the issue, we may offer:
• A replacement;
• A partial refund;
• A full refund.
Refund Processing
If a partial or full refund is approved, the applicable amount will be returned to the original payment method used for the purchase.
Approved refunds are generally expected to appear in your account within 7–12 business days.
Please note that the exact processing time may vary depending on your bank, card issuer, or payment provider.
Exchanges and Replacements
We do not provide standard product exchanges.
A replacement may only be offered if an item arrives damaged, defective, or incorrect and the corresponding claim has been reviewed and approved by our team.
Returns Without Prior Authorization
Please do not send any products back to us unless our customer support team has specifically instructed you to do so.
Before returning any merchandise, you must first contact us at:
Our team will review the information provided and advise you of the appropriate next steps.
Packages or products returned without prior notice and without an approved claim will not be accepted.
We are unable to provide a refund, replacement, or other form of resolution for merchandise returned without authorization.
Contact Our Support Team
If you have any questions about this policy or experience an issue with your order, please contact us at:
Email: support@ivybeautyco.com
For faster assistance, please include:
• Your order number;
• The email address associated with your order.
Providing these details allows our team to locate your order more quickly and review your request efficiently.
We will make every reasonable effort to assist with eligible order issues and provide an appropriate resolution in accordance with this policy.
Corporate Information
Company Name:
PACIFIC AIRWAYS SUPPLIES LIMITED
Registered Address:
221 Hang Tai Road, Sha Tin District, Hong